One of the biggest mistakes my wife and I made when our house in the White Mountains suffered major, sever water damage impacting all floors, appliances, walls, etc. was NOT to hire SERVPRO to perform the mitigation (cleanup) services as part of the overall repair process. No, we made the mistake of using one of their competitors who took +5 visits over 2 months to complete the task. However, once that headache was resolved, we did make the RIGHT DECISION to partner with SERVPRO to complete the repair portion of the process and thank God we did because we had the privilege of working with Mr. Gordon Brown, General Manager; SERVPRO. From the beginning, Gordon took the time to insure we had a clear understanding of what the repair process entailed including potential "surprises" that might arise given our particular situation and his vast knowledge and experience that he had accumulated over his career in the construction industry. I could go into exhaustive detail and cite numerous examples of Gordon's promptness, attention to detail, ability to delivery, and just creating a comfortable working relationship with my wife and I but I won't. Suffice to say that Gordon Brown was the major reason why we are now avid SERVPRO clients and will recommend them to all our friends. My only regret is that I did not meet Gordon before we started the mitigation portion of the project!
Thank you Gordon,
Best,
Frank Notarangelo

The personnel were enjoyable to communicate with. Very professional. They put me at ease right away...

We got home to a flooded first floor (we live on a slab so this is our living area). Our insurance company contacted SERVPRO. They were here within the hour. Our first floor is fully carpeted. They began the water removal then the carpets. Dan and Amy came over on Sunday to begin the process then Ramon and Jeffrey spent the next 2 (extremely hot) days removing carpets, carpet pads, clean up, etc. They were professional, friendly, on time and handled the heat with no complaints. We hope we never have to use their services again; however, we DEFINITELY would call them if we need them.